Meet our Front of House!

Meet our Front of House!

virginiaRestaurants are intricate machines with many essential components necessary to keeping it functional. If a single piece is missing, the entire machine will grind to a halt. The Golden Ox’s Front of house Virginia Tzimas plays a key role in providing exceptional hospitality and customer service as well as seeing to the millions of other small jobs that our Redcliffe Peninsula based restaurant deals with on a day to day basis.

“I do all sorts of things – dealing with customers, cleaning, and of course, administration,” Virginia said, “there’s always something to be done and it keeps me on my toes.”

Being the front of house, it is essential to possess excellent customer service skills, and be able to perceptively understand the guest’s needs. Restaurants require a lot of personal attention, and there is no substitute for having that human touch. Virginia is a natural in this area and finds that the most rewarding part of her job is the opportunity to interact with her guests.

“Contact with other people is the most enjoyable part of my job. Whether it’s with suppliers or customers, I love serving as well as talking and relating with people.”

Virginia ensures that Redcliffe’s ‘The Golden Ox’ is not just a place to eat, but a place to remember. Many people in similar roles would treat customer service as just another part of the job, but Virginia exceeds customer’s expectations and develops long-lasting friendships and relationships with many of her valued patrons.

“I treat customers like they’re coming into my own home,” Virginia explained, “I don’t treat them as strangers, but as friends.”

“We have had customers that have been coming here since the very first day we opened. It’s a very special place to a lot of people.”

In terms of what Virginia would most like to see from The Golden Ox’s impact on the Moreton Bay region and beyond, she simply would like to make someone’s day better.

“To make a difference in someone’s life, make a positive change in the community,” Virginia said, “it’s what we all want.”